Privacy Policy

Last updated: May 2026

1. Overview

Agents by Techowiz by CHAPERONE SOLUTIONS LLP ("Techowiz") is committed to protecting your privacy and the privacy of your customers. This policy explains what information we collect, how we use it, and the choices you have when using our AI-powered CRM and outreach platform.

2. Information we collect

We collect account information (name, email, company details), payment information processed securely via our payment partners, customer contact data you choose to upload for outreach, and conversation data generated by AI agents. We also collect usage analytics to improve the platform.

3. How we use data

We use your data to provide and improve the Agents by Techowiz service, process payments, generate AI conversations, and deliver analytics. We do not sell your data or your customers' data to third parties. AI training uses your brand knowledge only to personalise your agents.

4. Communication data

Voice calls, emails, and WhatsApp messages sent through Agents by Techowiz are processed in real time by our AI systems. Call recordings and transcripts may be stored temporarily for quality and analytics purposes. You control retention settings for your account.

5. Security

We implement industry-standard encryption, access controls, and regular security audits. All data is stored in secure cloud infrastructure with redundancy. Despite our efforts, no system is completely immune to security risks.

6. Data retention and deletion

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time. Some data may be retained for legal or compliance obligations.

7. Your rights

You have the right to access, correct, or delete your personal data. You may also object to certain processing activities. To exercise these rights, contact us at support@techowiz.co.in.

8. Contact

For privacy-related questions, contact CHAPERONE SOLUTIONS LLP at support@techowiz.co.in or write to Techowiz, Bengaluru, Karnataka, India.